My name is Vitalii Lypovetskyi
I’ve been working in the CRM and ERP field since 2008.
I started back when CRM systems ran locally, and nobody was talking about integrations with cloud services yet. Businesses already needed automation, but ready-made solutions were almost nonexistent.
I remember when clients first came in and said:
“I want people to stop answering simple questions — let a robot do it.”
And we were racking our brains trying to make it happen. We gathered alternatives, tested technologies, and sometimes even built our own tools. What seems ordinary today — chatbots, text and voice recognition, transcription — back then was experimental
That experience gave me knowledge, practice, and clients who are still with me today.
My experience
Once, a client came to me and said:
“I understand that CRM is the future. But I don’t want to pay anyone monthly fees. Let’s make our own system.”
So we did. What came out was a “Frankenstein CRM on steroids” — something between a CRM and an ERP. And you know what? Some of those systems still work.
That experience taught me:
- what’s worth doing and what’s not;
- that risks must be discussed right away;
- and how to design proper architecture.
So when someone says “let’s do it quickly” — I don’t stay silent, I warn about the risks.
Challenges and achievements
Back then (2008) — enthusiasm and drive:
“Let’s develop it! Let’s be the first!”
Today — pragmatism:
“Let’s use what’s ready and make it simpler.”
My current achievements are in the AI field: agents, task automation, small steps toward the future.
My approach
My approach has been shaped over years.
I’ve taken the best from different methodologies and kept three key principles:
- Show instead of tell.
- Step-by-step instead of “waterfall.”
- Unconventional solutions for unconventional challenges.
I don’t compete for the title of “the best” specialist.
My focus is on the clients I work with now — and that’s enough for me.
Client feedback
I’ve worked with DeNovo, KAN, Masterlux, Bayer, and others.
But feedback isn’t just about companies — it’s about real people.
Some have stayed with me for decades.
Some say thank you and move on.
And some remain unsatisfied.
That’s normal. Any experience is still a result.
In conclusion
I’m convinced that business analytics is a profession of the past.
Within the next 10–20 years, most of this work will be done by agents — and they’ll do it better than humans.
I’ve seen the market evolve from local CRMs to AI-driven solutions. The changes are only accelerating.
But until agents replace everyone — I’m here. Working “the old-fashioned way” (I’m not old, but sometimes it feels like it 😅).
So if you need honest work with real results — I invite you to collaborate.